Shipping policy

Shipping & Order Processing

At Aguachill, we work hard to deliver your order as quickly and accurately as possible.

Processing Time

  • Standard orders typically process within 1–3 business days
  • Customized laser engraving orders typically process within 3–5 business days
  • Orders placed on weekends or holidays will begin processing the next business day

During high-volume launches, holidays, or promotional events, processing times may be slightly extended.

Shipping Methods

We currently ship through trusted carriers including:

  • USPS
  • UPS
  • FedEx

We currently offer Standard Shipping for all orders within the United States. Estimated Delivery: 5–8 business days from the date your order ships. Your estimated delivery timeframe will also be displayed at checkout.

Free Shipping

U.S. Orders

  • Free standard shipping on orders over $49
  • Free shipping promotions may apply during special events

Engraving Orders

Customized and laser engraved products are made specifically for each customer.

Please note:

  • Engraved orders may require additional production time
  • Once production begins, engraving details cannot be modified
  • Personalized items are final sale unless defective or incorrect

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Aguachill is not responsible for:

  • delayed delivery caused by incorrect addresses
  • lost packages due to customer address errors
  • carrier delays after shipment

If an order is returned due to an incorrect address, additional shipping fees may apply.

Tracking Information

Once your order ships, you will receive:

  • shipping confirmation email
  • tracking number
  • carrier tracking link

Please allow up to 24 hours for tracking updates to appear.

Lost or Delayed Packages

If your package appears lost or significantly delayed:

  • contact the shipping carrier first
  • then contact Aguachill support for assistance

While we will help investigate shipping issues, Aguachill is not liable for carrier-related delays once orders have shipped.

Return & Cancellation Policy

Non-Customized Products

Unused standard products may be returned within 30 days of delivery.

Customized / Engraved Products

Due to personalization:

  • engraved items are non-returnable and non-refundable
  • exceptions apply only for manufacturing defects or order errors